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App Sparkasse: Forgot password

Forgot access data for App Sparkasse · Instructions

App Sparkasse: Forgot password

Forgot access data for App Sparkasse · Instructions

You have forgotten your password for the App Sparkasse. No problem – follow these step-by-step instructions to reset it with ease and assign a new one.

Before you get started

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section.
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

Sparkasse card (debit card) – card number

Please have your Sparkasse card (debit card) ready. You will be asked to enter your card number. You will find the number on the back.

Online banking access data

To log in to theApp Sparkasse, you need your online banking access data: login name or identity verification ID and online banking PIN.

Recover password

How to: Recover password in the App Sparkasse

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

See tips

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section.
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

Sparkasse card (debit card) – card number

Please have your Sparkasse card (debit card) ready. You will be asked to enter your card number. You will find the number on the back.

Online banking access data

To log in to theApp Sparkasse, you need your online banking access data: login name or identity verification ID and online banking PIN.

Expand allCollapse all

How to: Recover password in the App Sparkasse

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

See tips

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

Tutorials in English

Find Tutorials in English

Do you need help with your online banking? Simply use our clear step-by-step instructions.

View Tutorial
And, good to know:

Set up the S-pushTAN-App for the first or again

Set up pushTAN · Instructions

You can use the S-pushTAN-App to approve orders in online banking securely and with ease. This is how you can set up the S-pushTAN-App for the first time or again.

Learn more

S-pushTAN-App: Forgotten password

Forgot pushTAN access data · Instructions

Useful tip – if you have forgotten your S-pushTAN-App password for your iPhone/iPad or Android device: Follow our simple step-by-step instructions.

Learn more

Online banking: Forgotten password/PIN

Forgotten access data · Instructions

Useful tip – If you have forgotten your access data (login name/identity verification ID or online banking PIN) for Sparkasse online banking or your access is blocked. Even if your S-pushTAN-App does not work.

Restore access data on PC and smartphone
Learn more
Can’t find what you’re looking for?

Looking for help with something else? The practical guides cover everything you need to know about online banking and our Sparkasse products.

Overview of all guides
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Immer in Ihrer Nähe
Service-Telefon0202 488-2424
Wertpapier-Aufträge0202 488-4000
24h Sperr-Notruf116 116
Chat starten
Termin vereinbaren
Filialen & Öffnungszeiten
WhatsApp
Facebook
Instagram
Alle Kontaktmöglichkeiten

Die Sparkasse Wuppertal ist Top Company bei kununu. Nur 5 % erhalten das Siegel. Fokus: positives Arbeitsumfeld und gezielte Mitarbeiterentwicklung.

Die Sparkassen-Finanzgruppe gehört laut trendence Graduate Barometer zu den beliebtesten Arbeitgebern bundesweit.

Erneut wurden wir mit der Sparkassenfinanzgruppe als Makler Nr. 1 von der Zeitschrift Immobilienmanager ausgezeichnet.

Im FOCUS MONEY CityContest Privatkunden qualifizierte sich die Stadtsparkasse Wuppertal mit einer Bestnote für den Testsieg in Wuppertal.

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New password using biometrics

It is easy to forget your app password if you always open the app via facial recognition or fingerprint (biometrics). As long as the biometric access works, you can easily assign a new password – even without knowing the old one: Open the
App Sparkasse → Profile → Settings → Security → Change password

Find out your login name
In the App Sparkasse, you can see your login name under Profile > Settings > Manage account credentials > Select account.

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